Zip App

Getting Started with Zip

• What is the Zip one-time card?
• Why has my available balance changed?
• Do I have to pay to use the Zip app?
• What are in progress, processing and open Zip orders?

Making a Purchase

• How do I shop online using the Zip app?
• What happens if I go over my available balance?
• Why is my Zip one-time card not working?
• What name, billing address and postcode should I use for my one-time card?
• What does 'Over Balance' mean?

Login or Account Help

• What happens if my phone is lost or stolen?
• Why was I signed out of the Zip App?
• How do I sign up for the Zip app?
• How do I delete a payment card in the Zip app?
• How do I update my email, address or mobile number in the Zip app?

Managing Orders

• Where can I see my purchases in the Zip app?
• What happens if I don’t spend the total amount requested?

Payments and Charges

• Can I use Apple Pay to pay off my instalments?
• Why am I seeing an error 400 message when updating my card details in the Zip app?
• I have duplicate charges on my card
• How do I delete a payment card in the Zip app?
• How do I pay an instalment early from within the Zip app?
• How do I edit a payment card in the Zip app?

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Return and Refunds

• How do I get a refund for an item I bought instore using the One Time Virtual Card card with Apple/Google Pay?
• How do I return items I bought instore using the Zip app?
• How do I get a refund instore for an item I bought in the Zip app?
• Where's my order/tracking info?

Shopping Instore

• How do I shop instore using the Zip app?
• Where can I shop instore with the Zip app?
• I’m having difficulties making a purchase instore, what should I do?
• I’m having an issue with Apple Pay or Google Pay, what should I do?
• My Zip card was declined in the store, what should I do?