Zip App

Login or Account Help

• I see an error message when logging into the App: “Thanks for considering Zip...
• What happens if my phone is lost or stolen?
• Why was I signed out of the Zip App?
• How do I delete a payment card in the Zip app?
• How do I update my email, address or mobile number in the Zip app?

Managing Orders

• Where can I see my purchases in the Zip app?
• What happens if I don’t spend the total amount requested?

Payments and Charges

• Can I use Apple Pay to pay off my instalments?
• Why am I seeing an error 400 message when updating my card details in the Zip app?
• I have duplicate charges on my card
• How do I delete a payment card in the Zip app?
• How do I pay an instalment early from within the Zip app?
• How do I edit a payment card in the Zip app?

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Return and Refunds

• How do I get a refund for an item I bought instore using the One Time Virtual Card card with Apple/Google Pay?
• How do I return items I bought instore using the Zip app?
• How do I get a refund instore for an item I bought in the Zip app?
• Where's my order/tracking info?