Skip to main content
UK Help Centre
How it works
Are you a business?
Shopper Contact Us
There’s a problem with my purchase/delivery, can you help?
Why can’t Zip Customer Experience agents explain why my purchase was declined?
I have an excellent credit score, why didn’t Zip approve my purchase?
Why was my purchase declined by Zip?
Can I have multiple orders at a time?
I want to make a return, cancel my order or request a refund, what do I do?
My order’s been refunded, why is the money still not in my account?