"Oops! Something went wrong!"
If you receive this message, more likely than not the order did not go through from the merchant server to ours. Please try your order again. If you still experience the issue, please wait 24-48 hours before attempting another order.
If this message shows when trying to log into the Zip Customer Portal, please try another browser
"You have past due orders"
Should you receive this message, you will need to finish paying the instalment on your other order(s) before you can place a new purchase using Zip. Sign in to your account and make a payment.
If all your orders are "Paid Off", please reach out to Zip Support and be sure to include a screenshot of the message.
"Thanks for considering us"
Your Zip application, or first Zip order, didn't meet our customer assessment guidelines.
"Hit a snag"
You will usually only see this message if you have requested too many verification codes, or if you have filed disputes for an order's instalments. Though, there are other potential causes.
Please wait at least 24 hours before attempting to log in again. If you still experience the issue, reach out to Zip Support and be sure to include a screenshot of the message.
"Hmm, something's up"
This message will appear on your screen if our systems identify that your account needs to be reviewed, to determine whether it can be used to place further orders. Please get in touch here
If you experience a different error message, or simply have questions about the one you are receiving, please reach out to Zip Support.