If you're trying to sign up for a Zip account and get an error message about your email address or mobile phone number already being in use, it means that there's already have an account in our system linked to your details.
You won't be able to create a new account using these details, but we can help you access your old one.
Submit a request to our Customer Experience team, including the following information so we can resolve your issue as quickly as possible:
- Your full name
- Your date of birth
- Your phone number
- Any other email address you may have used to sign up