How do I get a refund for an item I bought instore using the Zip card with Apple Pay? At the till, inform the store colleague that you want a refund for an item you bought using Apple Pay In your Apple Wallet, select your Zip card Tap your phone on the card reader Related articles How do I return items I bought instore using the Zip app? What is my spending/credit limit? How do late fees work? I want to make a return, cancel my order or request a refund, what do I do?