How do I get a refund for an item I bought instore using the One Time Virtual Card card with Apple/Google Pay? At the till inform the store colleague that you want a refund for an item you bought using Apple/Google Pay In your Apple/Google Wallet, select your Zip card Tap your phone on the card reader Related articles I want to make a return, cancel my order or request a refund, what do I do? How do I get a refund instore for an item I bought in the Zip app? What is the Zip one-time card? How do I return items I bought instore using the Zip app? How do I shop instore using the Zip app?