Contact us You can contact our Merchant Experience team by emailing us at email@example.com between Monday - Friday: 9am - 6pm Related articles What if a customer contacts us to discuss their Zip account or late payment for an item purchased using Zip? Why am I seeing a 'Something's not right...' message in the app? I’ve used Zip before and paid all my purchases on time, why has my account been put on hold? Where can I see my Zip orders? How do I change a payment date?