- The answers to our customers’ most frequently asked questions can be found in our help centre. Orders, repayments and refunds can be be viewed in our app
- Customers can contact our Customer Experience team by submitting a support request
- They must include at least two of the following pieces of personal information: first and last name, phone number, postcode and order number
- Customers should only submit one support request, submitting multiple requests for the same query can delay response times
- If customers would rather speak to one of our Customer Experience team, they should call +44 20 3319 6601. Our lines are open from Monday - Friday from 9am to 5pm