Why am I unable to pay with Zip?

• • • First, check that the postcode associated with your bank account matches the one listed on your payment method. To Check the postcode via the Zip App in just 3 easy steps:
      1. Tap Account in the app
      2. Tap Payment methods
      3. To edit a card -> Tap on the edit icon and update either the expiry or zip code associated with the new card

      If you are still having difficulty editing a payment card, please submit a support ticket with a screenshot of the error you are seeing.

                           

      If all your details are up to date, and you’re seeing an error when you attempt to verify your transaction with your card issuer, please contact them as this issue is not within our control

Useful links

• How do I update my personal details?
• Why can’t Zip Customer Experience agents explain why my purchase was declined?