Why am I seeing a 'Something's not right...' message in the app? 23 June 2021 09:15 Updated Please get in touch if you see this message, it means our system has identified that your account needs to be reviewed before you can place any more orders. Related articles Why is my Zip one-time card not working? There’s a problem with my purchase/delivery, can you help? What is my spending/credit limit? Why do I keep getting a 502 error message when I try to pay with Zip at JD Sports? How do I shop using the Zip app?