Why was I signed out of the Zip App? 14 May 2021 10:12 Updated Sometimes you may be signed out of the Zip App - sorry about that! Just sign in again using your phone number. If you're still having difficulty accessing your account, feel free to contact us. Related articles Why am I seeing a 'Something's not right...' message in the app? Getting a refund in store How do I sign up for the Zip app?