Why was I signed out of the Zip App? Sometimes you may be signed out of the Zip App - sorry about that! Just sign in again using your phone number. If you're still having difficulty accessing your account, feel free to contact us. Related articles How do I sign up for the Zip app? There’s a problem with my order, can you help? What is my spending/credit limit? Why has my account been put on hold? How do I get a refund instore for an item I bought in the Zip app?