- The answers to our customers’ most frequently asked questions can be found in our help centre
- You can also contact our Customer Experience team by submitting a support request
- Be sure to include at least two of the following pieces of personal information: your first and last name, phone number, postcode and order number
- Please only submit one support request, submitting multiple requests for the same query can delay response times for you and other customers
- If you’d rather speak to one of our Customer Experience team, call +44 20 3319 6601. Our lines are open from Monday - Friday from 9am to 5pm and Saturday, 11am to 4pm
Please note: our phone lines will be closed on Monday 30th August, 2021 for the national bank holiday. Agents will be available 8am to 6pm to answer your support requests.