As a responsible lender who encourages ethical and sensible spending habits, we don’t approve all requests to pay with Zip. The reasons for this may include:
- Your previous order history or you supplying insufficient information about your payment history
- Your credit report
- You missing or delaying payments with other lenders
We understand that it’s frustrating to be declined for a purchase. However, if you want to try to pay using Zip again, we suggest:
- If you’re an existing customer, paying off any outstanding balances on purchases you’ve already made using Zip
- Decreasing the amount you want to spend – your order total may be too high
- Ensuring your name and billing address match those held by your bank account or electoral roll