Zip takes many steps to prevent identity theft. However, if you suspect someone has used your details without your permission to create a Zip account, you may be subject to identity theft.
How will I know if I’ve been impersonated?
Identity fraud happens when a fraudster pretends to be you using your personal details to buy a product or services in your name. You probably won’t realise anything has happened until a bill arrives for something you didn’t buy, or you experience problems with your credit rating.
Here are the steps we recommend you take:
- Report to the police and get a crime reference report
- Report the impersonation to Zip with the crime reference report – we might ask you for additional identity details
- Report your case to <<Action Fraud>> the UK’s national fraud and internet crime reporting centre. They’ll advise on the steps you need to take and any other organisations you should contact.
- You may also want to check your bureau report and notify them in case a correction is required.
If you believe you have been a victim of fraud please contact us <<here>>