If you’re trying to access your account to view or pay off orders that took place before February 1st 2021, you’ll need to log in to your old account.
If you’re struggling to log in to your new zip account:
- Check you’re using the same email address and mobile number you signed up with
- Ensure you’re on the UK version of our website, there will be a Union Jack flag in the top right corner
If you still need some help, feel free to submit a support request.