If it’s been over 10 working days since you received an email confirming the refund from Zip, please contact our Customer Experience team.
If you’ve not received this email yet, this could mean that the retailer hasn’t processed your refund yet, and you’ll need to contact them directly.
Your refund will be returned to your original form of payment. If this is a now-closed bank account or credit card, please contact your financial institution directly.
Depending on where you are in your repayment plan - and whether you’ve requested a full or part refund - you will receive a payment back into your account or the refund will be automatically applied to your outstanding payments.
For example:
- Your order total is £100
- You have paid two instalments of £25 (£50 in total)
- You were refunded £25
- The refund will be applied to the final instalment, making the order total £75
- The 3rd instalment remains and still needs to be paid