The refund process can take a little time depending on your bank. If it’s been over 10 working days since you received an email confirmation from Zip of the refund, then please let us know. If you have not received this email from us, this would indicate that the refund has not yet been processed by the retailer and you will need to get in touch with them directly, as we are unable to process this on our end.
All refunds will be issued according to the retailer’s policy for returns and cancellations. Once the retailer has registered your return or cancellation with Zip, your refund will be processed, you can expect your refund as outlined below: Your refund will be processed to your original form of payment. If your original form of payment is associated with a now-closed bank account or credit card, please contact your financial institution regarding the refund. If you have paid for your order with a card, the refund will be made back to the same card.
Please note, if the refund amount is less than the future instalments on your order, the refund will be processed against your future instalments. This means you’ll pay less for your future scheduled instalments for that particular order.
- Order total is £100
- You have paid 2 instalments (£50 paid)
- You were refunded £25
- The refund will be applied to the 4th instalment, making the order total £75.00. The 3rd instalment will remain and still need to be paid
Refunds are applied to the last instalment moving up to the most recent. If you have paid for your order in full, you will receive the full refunded amount against the card that payment was made.
Feel free to contact our team <<here>> if you have further questions about a refund.