Any refund issued by a retailer will need to be issued to a different payment method (debit or credit card). A retailer will no longer be able to refund back on to your Zip account.
If you have received a refund directly to a personal card and you have an outstanding balance with CRS - please contact CRS for assistance with repayments - CRS details are as follows:
Email contact@creditresourcesolutions.co.uk
Phone 01422 324510