Zip UK
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Close Down FAQs
Close Down FAQs
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General Enquiries
General Enquiries
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Account Questions
Account Questions
Account Questions
- I am a merchant, can I change my customers' minimum or maximum order amount?
- I am a merchant, why is my account blocked?
- What is the Merchant Portal?
- Can I give additional users access to the Merchant Portal?
- Where can I see my Zip orders?
- I am a merchant, how do I issue a refund via the Merchant Portal?
- Orders
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Integrations
Integrations
Integrations
- I am a merchant, what's the Zip widget?
- I am a merchant, Zip doesn’t work after I’ve integrated it
- I am a merchant, I have a supported theme but still can’t see the widget
- I am a merchant, how does Zip integration work?
- I am a merchant. Why is the Zip widget showing up multiple times?
- I am a merchant, I can't find my merchant ID or API key
- Common Customer Queries
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Zip App
Zip App
Payments and Charges
- Can I use Apple Pay to pay off my instalments?
- Why am I seeing an error 400 message when updating my card details in the Zip app?
- I have duplicate charges on my card
- How do I delete a payment card in the Zip app?
- How do I pay an instalment early from within the Zip app?
- How do I edit a payment card in the Zip app?
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My Account
My Account
Account Help
- I'm not receiving my SMS code to log into my customer portal
- How can I update my email, address, or phone number in the Customer Portal?
- I'm having trouble logging in to my account
- How do I close my account?
- I think someone has fraudulently set up an account using my details, what should I do?
- How do I update my personal details?
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Payment and Fees
Payment and Fees
- My Orders
- General Enquiries