Zip UK
Top Enquiries
-
General Enquiries
General Enquiries
-
Account Questions
Account Questions
Account Questions
- I am a merchant, can I change my customers' minimum or maximum order amount?
- I am a merchant, why is my account blocked?
- What is the Merchant Portal?
- Can I give additional users access to the Merchant Portal?
- Where can I see my Zip orders?
- I am a merchant, how do I issue a refund via the Merchant Portal?
- Orders
-
Integrations
Integrations
Integrations
- I am a merchant, what's the Zip widget?
- I am a merchant, Zip doesn’t work after I’ve integrated it
- I am a merchant, I have a supported theme but still can’t see the widget
- I am a merchant, how does Zip integration work?
- I am a merchant. Why is the Zip widget showing up multiple times?
- I am a merchant, I can't find my merchant ID or API key
- Common Customer Queries
-
Zip App
Zip App
Payments and Charges
- Why am I seeing an error 400 message when updating my card details in the Zip app?
- I have duplicate charges on my card
- How do I delete a payment card in the Zip app?
- How do I pay an instalment early from within the Zip app?
- How do I edit a payment card in the Zip app?
- How do I add a new payment card in the Zip app?
Shopping Instore
- I’m having an issue with Apple Pay, what should I do?
- My Zip card was declined in the store, what should I do?
- I’m having difficulties making a purchase instore, what should I do?
- Where can I shop instore with the Zip app?
- Can I use Zip instore with an Android phone?
- How do I shop instore using the Zip app?
-
My Account
My Account
Account Help
- I’ve used Zip before and paid all my purchases on time, why has my account been put on hold?
- Why wasn’t I accepted by Zip?
- What is my spending/credit limit?
- I'm having trouble logging in to my account
- How do I close my account?
- I think someone has fraudulently set up an account using my details, what should I do?
- Payment and Fees
-
My Orders
My Orders
-
General Enquiries
General Enquiries